![]() We will immediately notify you on the status of your refund after inspecting the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. Your item needs to have the receipt or proof of purchase. Your item must be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. You have 5 calendar days to return an item from the date you received it. In this instance, you will be responsible for paying for your own shipping costs for returning your item. In the instance where you may buy an item and then have a change of mind, at the discretion of the manager, an in-store credit may be issued on request. In this instance, on return of the stock in saleable condition, and at the discretion of the Manager, we will issue a refund, or credit, for the cost of the stock purchased. In the event that a Direct Lighting staff member issues a product that proves incorrect for the purpose it was purchased for, we will consider accepting a product return. If the item is faulty, we will refund you the shipping cost to get the item back to us and will pay the freight for the item to be returned to you. In this instance, we will replace the broken part or the whole of the product, as appropriate. Our systems are built to last.Direct Lighting will accept returns, where the stock is found to be faulty. We call the Helios Solar Power process "Solar Peace of Mind". ![]() We continue with real time monitoring, proactive preventive maintenance and a 30-year solar and roof warranty. On top of that, we work with top-tier, financially sound, highly qualified solar installers to make sure the job is done right. Then, we build the system with rigorously vetted Tier 1 modules, inverters and racking components. We follow with a comprehensive roof inspection, that includes a structural engineering analysis, an infrared thermography diagnostic and a roof core analysis to confirm that the system meets the facility's operational standard. Our solution starts with a financial analysis which accounts for the system electricity production, solar insolation, electricity rates and incentives to warrant that the system meets the Customer's investment prerequisites. To meet our Customer's expectations, we leverage our 40+ years of solar installation, solar component manufacturing, commercial solar sales and roof consulting experience to construct solar systems that produces electricity for the long term. The solar system must produce electricity for 30 years with limited maintenance in order to maximize the return on investment and to realize the sustainability objective to decrease greenhouse gas emissions. Helios Solar Power recognizes that a solar system is both a significant financial investment and operational commitment. ![]() Our Customers install solar to achieve financial and sustainability goals. ![]() Our Customers trust Helios Solar Power to deliver safe, reliable solar and storage systems that are designed, engineered and constructed for Commercial, Industrial, K-12, Higher Education and Health Care facilities in Illinois, Indiana, Kentucky, Michigan, Ohio and Wisconsin. Because solar electricity delivers on each of these dimensions, we believe solar will continue to be a major part of the world’s energy mix. Helios Solar Power is certain that electricity can be generated in a clean, safe, economical and sustainable manner. ![]()
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